We aim to dispatch all orders within 1-2 business days, excluding Public Holidays. If you require urgent delivery, please make a note of this in the comments section at checkout and we will aim to get back in touch with you as soon as possible. Please note that any orders requiring an urgent dispatch may incur additional costs.
We use Australia Post tracked parcel post for all orders and couriers for larger items. Once orders are dispatched, you will receive a shipping email with all the tracking details.
We deliver all around Australia at a flat rate of $12.00 per order. Depending on your location, your order should arrive within 3-7 business days.
We currently do not deliver outside Australia, however please stay tuned as this may change in the future.
Once we have shipped the item and it is with the shipping provider, it becomes the responsibility of the receiver. We cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost.
We currently do not offer insurance on our shipping.
Whilst we will do everything in our power to assist should items become lost or damaged in transit, Alabaster Store is not responsible for any items lost or damaged in transit.
Please note Australia Post is experiencing significant delays with shipping due to circumstances related to Covid-19.
In-Store Collection / Click & Collect
This is a free service and you will need to select 'Click and Collect In-store' at checkout. You will be notified once your item has been packed and is ready for pick up.
Collect from our shop at 69 Murray St Tanunda, South Australia. Please check store opening times before collecting. You will need to present your order confirmation number at the time of collection.