Returns

We hope that you love your purchase on arrival, however if for some reason you are unhappy with your purchase, please get in touch with us within three business days so we can provide assistance.

If you have simply had a change of mind or would like to exchange your item/s, we we are more than happy to process a store credit or work out an exchange for you. All store credits issued must be used within a three month period.

All store credits will need to be processed via in store purchases or over the phone purchases, as unfortunately our website does not allow for credit notes to be inputted at the checkout section.

All credits must be processed within a single transaction and in the case that the item/s you are purchasing exceed the value of your credit note, you will simply need to settle the remaining amount 

Please ensure you meet the below criteria to be eligible to make a return:

  • Items must be sent back within 7 business days of receiving your items.  
  • Items must be in original condition, unworn and unwashed with all tags and labels attached and in its original packaging.
  • Due to hygiene reasons, all jewellery and head-wear cannot be returned.

Upon arrival, if the item is deemed soiled or damaged, we reserve the right to refuse an exchange or store credit.

All items returned due to change of mind are to be returned via tracked post at the customers expense. We cannot be held accountable for any items that are lost in transit to us. Please note that future orders will also incur the flat rate shipping cost of $12.00. We are unable to cover costs associated with change of mind purchases. 

Please note, we are unable to offer refunds unless the item is faulty. In the case of a faulty item, we will require images to be emailed through to info@alabasterstore.com.au and we may ask for the item to be returned so our team can make an assessment before a refund is approved. Once the item has been returned and has been approved for a refund, we will contact you direct to organise reimbursement and to cover the costs associated with the return. 

All sale and clearance items are final and cannot be returned or exchanged, this applies to all in store and online purchases, so please choose carefully!

Please note that any orders that have progressed through the checkout phase cannot be cancelled due to change of mind.

If you have a question regarding a return, please get in touch with us by submitting an enquiry via our contacts page or email us at info@alabasterstore.com.au